privacy policy

1. Introduction

Charbella Games LLC (“Charbella Games,” “we,” “us,” or “our”) operates the Circa Game website and subscription service (collectively, the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard information in connection with your use of the Service.

By creating an account or using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Service.

This Privacy Policy is incorporated into and subject to our Terms of Service.

2. Children Under 13 — COPPA Notice

The Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. By creating an account, you represent that you are at least 13 years of age.

If we learn that we have inadvertently collected personal information from a child under 13 without verifiable parental consent, we will delete that information as promptly as possible. If you believe we may have collected information from a child under 13, please contact us immediately at support@circagame.com.

3. Information We Collect

3.1 Information You Provide

When you create an account, you provide us with:

• Email address
• Any display name or username you choose to create

We do not collect your full legal name, phone number, date of birth, or physical address as part of account creation.

3.2 Information Collected Automatically

When you use the Service, we and our service providers automatically collect certain information, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and features used within the Service
• Puzzle attempts, scores, and game activity
• Session start and end times
• Referring URLs

This information is collected through standard web server logs, cookies, and similar technologies.

3.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to maintain your login session, remember your preferences, and analyze how the Service is used. You can instruct your browser to refuse cookies, but some features of the Service may not function properly if cookies are disabled.

3.4 Payment Information

Subscription payments are processed by Stripe, Inc. We do not collect, store, or have access to your full payment card number, CVV, or other sensitive financial data. When you subscribe, Stripe provides us with limited transaction metadata such as the last four digits of your card, card type, billing country, and subscription status. All payment data is subject to Stripe's Privacy Policy.

4. How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage your account
• To provide, operate, and improve the Service
• To process subscription payments and send billing-related communications
• To send transactional emails such as subscription confirmations, receipts, and cancellation notices
• To respond to your questions, comments, or support requests
• To monitor and analyze usage patterns to improve the Service
• To detect, investigate, and prevent fraudulent transactions and other illegal activities
• To enforce our Terms of Service
• To comply with applicable legal obligations

We do not use your information for behavioral advertising. We do not sell your personal information to third parties.

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We share information only in the following limited circumstances:

5.1 Service Providers

We share information with third-party vendors who perform services on our behalf, including:

• Stripe, Inc. — payment processing
• Supabase, Inc. — database hosting and infrastructure
• Vercel, Inc. — web hosting and infrastructure

These service providers are authorized to use your information only as necessary to provide services to us and are required to protect your information.

5.2 Legal Requirements

We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a legal request.

5.3 Business Transfers

If Charbella Games LLC is involved in a merger, acquisition, or sale of all or substantially all of its assets, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

5.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legitimate legal or business purposes such as resolving disputes, preventing fraud, or complying with legal obligations.

Server logs and usage data may be retained in anonymized or aggregated form after account deletion.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (HTTPS), access controls, and use of reputable third-party infrastructure providers.

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your information. In the event of a data breach affecting your personal information, we will notify you as required by applicable law, including the Illinois Personal Information Protection Act (PIPA).

8. Your Rights and Choices

8.1 Account Information

You may review and update your account information by logging into your account settings. If you wish to delete your account, you may do so through your account settings or by contacting us at support@circagame.com.

8.2 Email Communications

You may opt out of non-transactional emails by following the unsubscribe instructions in those emails. Note that you cannot opt out of transactional emails related to your account or subscription, such as payment receipts and cancellation confirmations, as these are necessary to provide the Service.

8.3 Cookies

You may disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of the Service, including your ability to remain logged in.

8.4 California Residents — CCPA

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the “sale” of your personal information. We do not sell personal information. To exercise your rights, contact us at support@circagame.com.

8.5 Other U.S. State Privacy Laws

Residents of certain other states (including Virginia, Colorado, and Connecticut) may have similar privacy rights under their respective state laws. We will honor verifiable requests to access, correct, or delete your personal information regardless of your state of residence, to the extent practicable.

9. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email (at the address associated with your account) or by a prominent notice on the Service prior to the change becoming effective. The “Effective Date” at the top of this policy indicates when it was last revised.

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

We will respond to all privacy-related inquiries within 30 days.

12. Governing Law

This Privacy Policy is governed by the laws of the State of Illinois, without regard to its conflict of law provisions.